Desktop Support Engineer

Job Title: Desktop Support Engineer
Location:
Worcester
Salary:
£20000 - £23000 per annum
REF:
54FFA_1547740564
Contract Type:
Permanent
Industry:
Start Date:
ASAP
Job Published: 17th January 2019

About the Job

Qualifications and Training

The applicant MUST have:

  • A recognised computing qualification at HNC level or equivalent experience
  • Industry qualifications, such as Microsoft, Cisco and ITIL would be desirable
  • Have a current driving licence and be a car driver.

 

Experience

 

The applicant MUST have:

 

  • Experience in supporting a comprehensive range of ICT services in a business environment. Knowledge of cloud services and SaaS operating models would be highly desirable.

 

  • A good working knowledge of the Microsoft Windows desktop platform.

 

  • Experience in creating and administering user accounts and user groups within Microsoft Active Directory.

 

  • A good working knowledge of Microsoft Windows file, folder and network shares permissions.

 

  • Practical knowledge/understanding of desktop computing hardware and technologies.

 

  • Experience of working with data networks, TCP/IP, DNS, DHCP and Ethernet networking.

 

  • Experience of working with utility programs such as anti-virus, anti-spam, backup etc.

 

  • Proven experience in supporting main stream desktop applications (e.g. Microsoft Office, etc.).

 

  • An understanding of good practices relating to ICT in a enterprise business environment.

 

  • Experience supporting Microsoft Exchange user accounts.

 

  • An understanding of ITIL and exposure to change management processes would be advantageous.

 

 

Skills and abilities

 

The applicant MUST have:

 

  • Organisational skills with the ability to prioritise workloads, meet deadlines and work under pressure.

 

  • The ability to support senior technical colleagues in ICT technical projects.

 

  • The ability to identify technical problems and offer logical solutions.

 

  • Good Customer/user engagement and service delivery skills, with the ability to communicate technical issues using non-technical jargon.

 

  • Demonstrate ability to operate calmly and professionally under pressure.

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