Helpdesk Analyst

Job Title: Helpdesk Analyst
£21000 - £23000 per annum
Contract Type:
Start Date:
Job Published: 12th November 2018

About the Job

Helpdesk Analyst



Are you a Helpdesk Analyst looking for a new opportunity?

We are currently recruiting for a Helpdesk Analyst to join our client's successful team in TAMWORTH. This opportunity would also allow you to be working as part of a large dedicated team where you will report to the Head of Service Delivery through the Helpdesk Manager.

We are looking for the ideal Helpdesk Analyst to have experience in the following:

  • Providing a first response telephone and remote support to clients
  • Logging calls on a Service Management system
  • Competently resolving technical issues for clients

The Helpdesk Analyst will have experience with:

  • Active Directory (managing user accounts within AD)
  • Group Policies
  • MS Exchange 2013(management of user accounts, 'how do I' support advice, access requests)
  • MS Office 2010/2013/2016 ('how do I' support advice, basic trouble shooting)
  • MS Office 365 (management of user accounts, ('how do I' support advice, access requests)



Benefits of the Job:

  • Up to £23k and dependent upon experience and accreditations
  • 23 days annual leave rising to 27
  • Qualifications allowance payable upon successful completion of funded accreditations (£150 to £1800)
  • Overtime allowance
  • Employer based pension (after qualifying period)


  • Death in Service benefit (after qualifying period)
  • Free refreshment provisions
  • Free car parking with electric car charging facilities
  • Childcare Voucher scheme
  • Cycle to work scheme
  • Funded training


Does this opportunity interest you? If so, then please contact Right Time Recruitment or hit the apply button below!



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